Accommodation Agreement

Sales Agreement

On one side, the natural and/or legal person who will be referred to as the Customer in the following articles, and on the other side, the address that will be referred to as the Hotel in the following articles, KADEME TURİZM İNŞAAT LTD. ŞTİ. LİSSİYA HOTEL  –Kabak Mah, D:No:16, 48300 Fethiye/Muğla / TURKEY;, these parties who will be referred to as the Parties in the following articles; This agreement constitutes a formal offer, contains all the terms and conditions for providing paid accommodation services, and all the terms and conditions stated below are binding on the parties. It is available on the websites https://lissiyahotel.com and https://lissiya.rezervasyonal.com/ and cannot be changed by the customer. Therefore, the parties have entered into this agreement under the following conditions:

1. Subject of the Agreement

1.1. Pursuant to this agreement, the Hotel is obligated to provide accommodation services at the Hotel upon the Customer’s request (hereinafter referred to as ‘Service’).

1.2. By signing this agreement, the Customer confirms that they have been informed about the hotel’s accommodation rules, reservation rules, and tariffs.

1.3. From the moment this agreement is concluded, the Hotel will confirm the Customer’s request.

2. Method of Accommodation Reservation

2.1. Reservations can be made by calling our reservation lines at +90 533 372 83 83 – 90 0252 642 11 05-07, by filling out the reservation form on our website at https://lissiyahotel.com, or through our reservation page at https://lissiya.rezervasyonal.com/.

2.2. If the customer wishes to cancel or make any changes to their reservation, they can contact the Hotel Reservation Office by calling +90 533 372 83 83 – 90 0252 642 11 05-07 or by writing to our +90 533 372 83 83 WhatsApp line, or by sending an email to info@lissiyahotel.com specifying the desired date.

2.3. If the reservation was made with the refundable option, it can be canceled free of charge up to 7 business days before the reservation date. No refunds will be given for cancellations less than 7 days before the reservation date.

Non-refundable: The full reservation fee is taken at the time of reservation and is non-refundable. For reservations made with a prepayment, the prepayment amount is also non-refundable.

If a guest does not check into the facility without prior notification, a no-show will be applied and the full amount will be charged.

No refunds will be given if the guest wishes to make any arbitrary changes during their stay.

2.4. The customer must notify the hotel of any reservation change request at least 30 days before the hotel’s scheduled service date. (Article 2.5)

2.5. Lissiya Hotel reserves the right to apply different pricing policies according to predetermined market segments. Reservation changes, date changes, number of people changes, and room type changes will be made at the quota prices applicable on the day the request is made.

2.6. With this agreement, the Customer accepts, declares, and undertakes that if they make/wish to make any changes to their reservation during the period when a special discount was applied at the time of registration, the reservation will be made taking into account the prices applicable on the date the reservation change request is confirmed.

2.7. Children under 16 are not accepted. Adult prices apply.

3. Payment Method

3.1. The customer will enter their credit card information into the system when making payments via credit card through the online reservation system.

3.2. The customer can make the reservation payment with a credit card in a single payment or according to the installment options applied by the contracted banks. If the customer chooses installment payment, they are deemed to have accepted the interest difference incurred in the installment options in advance.

3.3. The hotel acknowledges and declares that the credit card information and the system in which the information is presented are under the protection of a special security system that prevents the information from being viewed or copied in any way or under any circumstances. The hotel also states that it will not be liable for any damage caused by malicious programs and similar program systems originating from the customer’s computer and the customer’s negligence, resulting in information, documents and secrets being learned by third parties, and will not be held responsible in any way for this.

3.4. The customer will receive the invoice at the hotel.

4. Refund Method

4.1. For reservations made with the refundable option, the reservationCancellations are free of charge up to 7 business days before the booking date. No refunds will be given for cancellations made less than 7 days in advance.

For reservations made with the “Non-Refundable” option, the full reservation amount will be taken at the time of booking and no refund will be given for cancellations.

For reservations made with a prepayment, the prepayment amount will also not be refunded.

If the guest does not check into the facility without notification, a no-show will be applied and the full amount will be charged.

If the guest wishes to make arbitrary changes during their stay, no refund will be given under any circumstances.

4.2. For payments made by credit card during reservation registration, refunds will be made by crediting the amount back to the credit card used for the payment.

4.3. For payments made by credit card, the remaining amount will be refunded after deducting the transaction fee and commission.

5. Accommodation Type

5.1. The customer’s age and identity will be checked upon check-in. The customer will be responsible for any expenses incurred due to providing incorrect information.

5.2. The customer agrees that regardless of the time of arrival at the hotel, they will check into their room no earlier than 2 PM on the day of check-in and will check out no later than 11 AM, regardless of the time of departure. They also agree to pay for any additional services provided after checking out.

5.3. The full accommodation fee will be collected at the time of reservation.

5.4. Pets are not accepted by the hotel.

5.5. If the customer cancels their stay after checking in, for any reason other than the hotel’s failure to fulfill its accommodation commitments, no refund will be given.

6. Responsibility of the Parties

6.1. If the customer receives substandard service, they will submit their complaint in writing to the hotel representative during their stay. Otherwise, the service provided by the hotel will be considered flawless and timely.

6.2. In the event that the customer breaches any clause of the contract, the customer agrees and undertakes to compensate the hotel for any damages incurred as a result of the breach.

6.3. If the guest behaves in a manner that disrupts the hotel’s order, the hotel has the right to request the guest to leave the hotel without a refund.

6.4. Visitors from outside the hotel will not be allowed into the facility based on the decision of the management board. If the guest staying at the facility approves, daily use conditions will be applied to the visitor for a fee.

7. Other Provisions

7.1. In the event of adverse weather conditions, strikes/lockouts, terrorism, military operations, floods, fires, etc., the hotel may cease operations. In this case, guests who have made reservations and payments will receive a refund.

7.2. The hotel may suspend operations during holidays such as New Year’s, etc. Due to other holiday programs, the hotel reserves the right to change the performing artist for reasons beyond its control (artist’s illness, force majeure, etc.).

7.3. In case of disputes arising under this agreement, the competent courts shall be the courts of Fethiye.

7.4. If a guest’s stay is prevented due to reasons originating from the hotel, the hotel authorities may transfer the guest to an equivalent facility in the same area.